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Customer Satisfaction Emails |
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Customer Satisfaction
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Holy "Super" customer service! I just ordered this a few hours ago and it is already being shipped.
Bravo! Thanks !! -- unknown
 The order I inquired about Friday, was received Saturday in Rome, Italy. Bruno, in the photo attached, is ecstatic. It's exactly what he wanted and it fits! (He is probably your first non North American satisfied customer - since you don't normally take international orders.)
Thank for your help -- Carmelina
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Thank you for your excellent service.
Love Sharon -- Aka Pinky
Upon placing my order, I called your store twice and spoke with the same sales person each time. I did not catch her name but I must say that she was nothing less extremely courtesy, knowledgeable and helpful. Frankly, she was a pleasure to talk to. I do an enormous amount of buying off the internet and speak with numerous sales reps every month. I am of the opinion that the service industry, generally speaking, in America these days borders on the pathetic.
It is good to know that there are still a few companies that hold customer service in high regard. You can be assured that I will be a repeat customer in the future -- Karen and Mark
Thank you for your courteous, efficient, and hassle-free service. It was a pleasure doing business with you and I will be certain to re-order after the moths have finished off a few pairs.
Thanks -- Kim H.
Again - Thanks for the hot tips and under armour scoop :-) Now that I have you, who needs the competition? Goldman Bros all the way!! The turfs swim great as a matter of fact. I am going to order a size small red, green and royal. I was going to call you anyway when I got the replacement things and return sticker (I imagine they will be here this week?) and then just order over the phone BUT on second thought, I may wait to hit the next credit card cycle on the 23rd of June. Can you pull those and hold for me?
Let me know if that will work ...Your devoted customer -- Tania
I cannot say enough about the helpful personnel you have and the unbelievable service your company provides!!!! Hats off to you. All companies should run as efficiently as yours. Americans do things better for sure.
Thank you so much for helping me out!!! -- Marianne G.
I will make sure to tell my friends about your prompt correction of this minor problem.
Thank you for your timely response -- Joel
I just wanted to write to say THANK YOU for such excellent service. I called to ask questions about your Carhartt Extremes Arctic products. I spoke with a rep of yours and he couldn't have been more helpful. I got just what i was looking for, which will be a wonderful surprise for my husband.
Thank you for making my shopping experience so easy -- Marie B.
Thank you. I am very pleased with my first purchase from your store. I ordered 17 pairs of Thorlo socks. They arrived on time in were exactly what I wanted.
Good service -- Karen
I just located your site on the net and decided to place an order. I needed the merchandise by thursday because my son is in a district playoff game and they are calling for cold rain/snow. Your response was wonderful, not only did you have the items IN STOCK but you will have them ready to ship, an hour after ordering. I will surely tell my friends about this site and your impeccable service.
Thanks again -- Debra
Excellent! I appreciate the attention given to my order. You have provided me with a glimpse of the past (Age 54) You have given personal service in an automated, non-personal world. I will have several more orders I will send your in the near future.
Thanks -- Larry
Thank you very much. You'll be getting more orders from me in the future!
Marsha
I just wanted you to know that I received the correct baseball glove yesterday. When i came home from work it was here. I wanted to let you know that I appreciate everything you did to correct the mix-up, and that I look forward to ordering from you again for all our sporting needs. (all three play ice hockey also - aren't I the lucky Mom?? HaHa.
Thanks again for everything!! - Nancy
What a Great Response! I congratulate you on excellent customer service.
Thank you! - Cathie
Aloha from Hawaii ... I have made numerous orders with your company over the last year, and would like to thank you for your outstanding service. I feel your company should be a model for all internet stores. Your customer service, attention to detail and prompt shipping is by far the best I have received from any internet company. I have recommended your company to all my fitness friends. Thank you again for the great service and products. I look forward to doing additional business with you again.
Regards -- Kevin Ginchereau
To whom it may concern, I am very impressed with your service and efficiency. Not even 24 hours ago I placed my order, and I have already received it. Needless to say, I am a very happy customer. I will certainly continue to shop online at Goldmanbros.com.
Keep up the good work! -- Robert
Hello customer service and happy holidays! I wanted to take this opportunity to say thank you for your excellent service in getting a replacement size out to my son for coooolld Buffalo, NY Weather, since he works outside. My son very impressed. He also had never known about Carharts until I sent him the arctic coveralls and jackets. He is telling all his young friends (mid 20 years old) about Carhart products. My next thanks it to the fact that you sent me and email to tell me that you received the returned overalls and that you had credited my account. You all show excellent service. I am now a nurse but worked in Customer service. I am pleased to see others produce such wonderful workers as I was and still am.
LOL Again thank you, Enjoy your holidays -- Patricia
Thank you every so much for the fast delivery! that was awesome. And we're happy with the product.
I look forward to doing business again with you in the future! -- Jaimee
I ordered some Under Armour from GB (Goldman Bros) for football. Our jerseys are Green, Gold, and White, but alot of guys on my team have the green and white Long Sleeve under Armour. I Found a gold version on their website (They have almost every color) Placing order was easy and their was FREE ground shipping. What I didn't realize is that the were on backorder for the gold UA, but i just kept checking the site seeing if it had shipped. After a few days, I called them up, immediately to be answered by someone who was knowledgeable and understood my dilemma. He explained to me they were on backorder and I asked him if there was anyway I could get it faster. He apologize for the inconvenience and changed my shipping from Ground (5-6 Days) to 3 Day shipping at no charge. He also told me they should come in days and he would have them shipped right away! And he did. So I got them 3 business days later after they had been shipped.
Great Company, would buy from them again! -- unknown
Just wanted to say thanks for the prompt delivery of the items I ordered. They came on Christmas eve. My son is out of Florida for the first time and in the Washington DC area and was thrilled that I found them for him.
I am sure he will be ordering more in the future -- Patty
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