FAQ

Fear Not Good Friend

We want your experience at GoBros to be as smooth as possible. And we’re not just saying that. The following links and information should help with most issues, but, if you need further assistance, don’t hesitate to contact us. Usually, you’ll hear back from within 24 hours. Unless there’s a John Candy marathon on cable.

COVID-19 Update

In an effort to assure employee and customer safety we have taken precautions here at GoBros against the spread of COVID-19. Currently, First Class orders will be shipped within 1-2 business days. * GoBros.com processing time for orders shipped via USPS First Class Mail is currently 3-5 business days. This is in addition to the shipping transit time shown below. Your order may take up to 6-10 business days to arrive. If you need your order sooner, please select another shipping method. * Priority and UPS orders received on non-business days (Saturday, Sunday, and holidays) or placed after 1 PM CST will still be shipped on the first available business day. 

Our customer service staff is working from home. As a result, you may experience a slowed response to customer service inquiries and return/exchange order processing. We will continue to update this message as needed. We thank you for your continued business as we come together to get through this difficult time.

Effective March 26th, our order fulfillment and warehouse operations have been designated as Critical Infrastructure pursuant to the Governor’s executive order (20-20) and per the CISA guidance from the Department of Homeland Security. We have designated our critical infrastructure employees and will continue to maintain our warehouse operations.

Very Sincerely,

Michael McGarry, Owner

Shipping

GoBros is proud to offer free shipping on all orders delivered within the U.S. We ship to all states, including Alaska and Hawaii, Military APO/FPO addresses, and U.S. Territories. For more information, visit our Shipping Information page.

First Class orders received on non-business days (Saturday, Sunday, and holidays) or placed after 9 AM CST will not be shipped until the first available business day.

* GoBros.com processing time for orders shipped via USPS First Class Mail is currently 3-5 business days. This is in addition to the shipping transit time shown below. Your order may take up to 6-10 business days to arrive. If you need your order sooner, please select another shipping method. *

Priority and UPS orders received on non-business days (Saturday, Sunday, and holidays) or placed after 1 PM CST will not be shipped until the first available business day. 

Yes! For more information, please visit our shipping information page.

Please contact your local carrier's office to see if a package has been left for you; In certain cases, a package will be left with a local carrier's office if the recipient is not available upon delivery. We have also heard cases of carriers scanning packages as delivered before being delivered. If you have not been able to locate the parcel after doing this please contact us.

Returns

Don't love your GoBros purchase? We want you to be happy. GoBros.com will gladly accept returns and exchanges for items returned in their original condition up to 60 days after you receive your order. Returns received later than 60 days may be refused or issued site credit.

To ensure full credit, all return products must be returned in unused condition. Gently used or slightly worn items will be refused. Please be sure that your return/exchange item is still in (or attached to) the original manufacturer packaging. Items that are returned in unsellable condition will be refused for credit or exchange.

All return shipping charges must be prepaid by the customer. We do not accept C.O.D. deliveries. If using USPS for your return or exchange, please be sure that tracking capabilities are purchased so proof of delivery can be obtained.

Please Note: Keep the return tracking number from your return package to ensure that the package is received at our warehouse. You will be refunded the return shipping cost if the return is a result of a manufacturer defect or shipping error only. Our standard return policies do not apply to customized items, special order items or group sales.

Items marked as Past Season or items found in the Clearance section of the site are final purchase only.

The basic steps to send back your exchange are as follows:

- Pack the item(s) securely

- Enclose the appropriate portion of the original packing list (see the back of your receipt or download a new form) with your item and include the order number and reason for return

- If you are making an exchange, clearly notate which item(s) you would like to be shipped (include quantity, color, and size as well as the Manufacturer ID)

- Customers are responsible for paying for the return shipping. We recommend that you use insured USPS Mail or UPS Ground for the protection of your return.

Mark the outside of your package with your order number, and send the package to:

GoBros.com
Returns Department
15310 Minnetonka Industrial Rd.
Minnetonka, MN 55345-2115

You can expect a refund in the same form of payment used for your purchase, within 5-14 business days of our receipt of the returned item(s).

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of receipt of your delivery. Please have your order number on hand.

We will make every effort to replace the item(s) promptly. We will cover all shipping charges if there was damage to the item due to shipping. If there is extensive damage to the packaging, please refuse the order and contact our Customer Service Department immediately. Please have your order number available when you call.

General

We do not. We are online only. We do have an office/warehouse in Minnetonka, MN where local customers can pick-up their orders if they choose. We also utilize a fulfilment network and have inventory in varouis other states. We also do not have a catalog. Everything is shown on this site.

We accept PayPal, Apple Pay, Amazon Pay, Visa, Mastercard, American Express and Discover. For security reasons, we do not keep your payment information on file, but our website provider, Shopify, does offer an option to do so.

Per applicable state and local laws, we are required to charge sales tax in localities where GoBros has operations. GoBros does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.

As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. GoBros strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

Orders shipped to states where we have operations will have all applicable state and local sales tax added to your total order and to related shipping and handling charges where appropriate.

GoBros does not collect sales or use tax in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year, reporting all of the taxable purchases that were not taxed, and to pay the tax on those purchases.

You may have a tax obligation in states where GoBros does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing jurisdictions.

We do not charge sales tax on the purchase of Gift Certificates; however, items paid for with Gift Certificates will be taxed if shipped to addresses in the states or regions mentioned above.

We love to work with teams and groups who need a lot of socks! Give us a call or email us so we can learn more about your situation and find the right socks for you!

After placing your order, you will immediately get an email with an order confirmation link. If you are as impatient as we are, you can feel free to use the link in the email to check the status of your order at any time. Also, keep your eyes peeled for a shipping confirmation email.

Unfortunately, we are not able to edit billing information once an order has been placed for security purposes. However, if have received a confirmation email, your order has been placed successfully!

If you simply must cancel, although we can’t imagine why, we recommend contacting us as soon as possible. If your socks have not shipped, we can stop the process and refund your money. If your socks have already shipped, just send them right back to us so another sock lover can enjoy them. If you paid for shipping, you will not be reimbursed for your shipping  costs.

Learn more about ordering and returns on our Returns & Exchange page.

Warranty

If you purchased your Darn Tough socks from us you can download our warranty form and follow the instructions.

If you purchased your Darn Tough socks from Darn Tough, you can submit a warranty claim to them directly.

Discounts & Promotions

The best way to know about all of our special sales and promotions is to sign up for our email newsletter! You will be the first to know about sales and new products. You can signup at the bottom of any page or when you place an order or create and account. All our current promotions are also visible on our discount code page.

Almost all of our promotions use a discount code that you must enter when you check out. You’ll find these codes on our website or in the email you got advertising the sale. When you are entering your information in your shopping cart at checkout, look for a field that says “Gift card or discount code” and enter your special code. Click the APPLY button, and your discount will show up! Piece of cake.

We are so sorry you missed out! But don’t worry too much — another sale will come around the bend before you know it. Because we are based in Minnesota, USA, our promotions end at midnight Central Time unless otherwise stated. We always make sure to be clear about when sales end in all of our email and website advertisements, so be sure to pay close attention. We encourage all of our shoppers to sign up for our newsletter so you know the minute our sales kick-off!

No, you can only use one discount at a time. If you have multiple discount codes, you can choose which one you want to go with. If you’re a newsletter subscriber, you may see a different discount code in your email than on the website for the same sale. You can use either code during checkout to apply a discount to your order.

Note: If you have a gift card, you can use that at the same time as a discount code. These are both entered in the same field during checkout. Just enter one code, then the other.

Unfortunately, no. Our sales and promotions are popular, so we do occasionally sell out of certain styles. This is why we encourage shoppers to look out for our emails and make their purchases quickly when a sale begins. If the style you want has sold out, you can click the NOTIFY ME WHEN AVAILABLE button to find out when it is back in stock.

Gifts

You’re in luck! Socks make an excellent gift, and people love picking their own pairs! Our gift cards come in different amounts and include no additional fees. They arrive in your email after you purchase them online.  

Purchase a gift card.

Unfortunately, we do not at this time.

Yes, of course! We offer complimentary gift notes on all orders. When you check out from your cart, you will find a designated field to write a gift message. We are limited on space, so please keep your note under 150 characters. We'll include this on the packing slip and remove the prices as well.