Return and Refund Policy

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in its original packaging.

How to start a return or exchange

All returns and exchanges are handled through our self-service returns portal, powered by Redo. To get started:

1. Visit our Returns and Exchanges portal.
2. Enter your order number and email address.
3. Select the item(s) you'd like to return or exchange and follow the prompts.
4. Print the prepaid or paid return shipping label generated for you and drop off your package.

You do not need to email us or ship items back manually - the portal walks you through everything and provides your return label. Please do not send your purchase back to the manufacturer.

Return shipping costs

• If you purchased Free Returns + Package Protection at checkout, your return shipping is free - a prepaid label is provided in the returns portal at no cost to you.
• If you did not purchase Free Returns + Package Protection, you are responsible for return shipping costs. The cost of the return label will be deducted from your refund.

Original shipping charges are non-refundable.

Exchanges

You can start an exchange directly in the returns portal - just select the new size, color, or item you'd like instead. If your replacement item differs in price, the portal will walk you through any balance owed or credited.

If you received a defective or damaged item, you can request a replacement of the same item through the portal at no cost to you.

Non-returnable items

Several types of goods are exempt from being returned:

• Intimate or underwear products
• Gift cards
• Products marked Past Season or Clearance

Only regular-priced items may be refunded. Clearance and Past Season items are final sale and cannot be refunded.

Partial refunds

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, that is damaged, or missing parts for reasons not due to our error
• Any item returned more than 60 days after delivery

Refunds

Once your return is received and inspected, we'll send you an email to let you know we've received your returned item, along with the approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven't received a refund yet:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at hello@gobros.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once the returned item is received.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.

Questions

Questions about returns or refunds? Contact our Customer Service team at hello@gobros.com or call (866) 446-2767, Monday through Friday, 9 AM–5 PM CST.

This policy is subject to change without notice.