Don't love your GoBros purchase? We want you to be happy. GoBros will gladly accept returns and exchanges for items returned in their original condition up to 60 days after you place your order. Please note that items showing signs of wear or those that are missing original packaging cannot be accepted for return and will be returned to you at your cost. If you have a concern about the fit or style please feel free to try them on after carefully removing them from their packaging and before wash or wear.
The basic steps to send back your exchange are as follows:
Mark the outside of your package with your order number, and send the package to:
15310 Minnetonka Industrial Rd.
Minnetonka, MN 55345-2115
You can expect a refund in the same form of payment used for your purchase, within 3-7 business days of our receipt of the returned item(s). We are proud to spare our customers restocking fees and re-shipment costs on our end.
In an effort to assure employee and customer safety, we have taken precautions here at GoBros against the spread of COVID-19. Currently, all orders are shipping as usual and our customer service staff is working from home. As a result, you may experience a slowed response to customer service inquiries and order processing times. We will continue to update this message as needed. We thank you for your continued business as we come together to get through this difficult time.
Effective March 26th, our order fulfillment and warehouse operations have been designated as Critical Infrastructure pursuant to the Governor’s executive order (20-20) and per the CISA guidance from the Department of Homeland Security. We have designated our critical infrastructure employees and will continue to maintain our warehouse operations.
Michael McGarry, Owner